Frequently Asked Questions

What is Knowledge Process Outsourcing (KPO)?

Knowledge Process Outsourcing (KPO) refers to the outsourcing of high-level, knowledge-based business processes or tasks that require specialized domain expertise, analytical skills, and advanced information processing. KPO involves outsourcing of core, information-heavy business processes to third-party service providers.

What are the benefits of Knowledge Process Outsourcing (KPO)?

Improved efficiency and quality, Cost savings for business, Able to focus on core competencies & strategies, Access to specialized skills and expertise, Scalability and flexibility, Enhanced customer satisfaction, Global support and availability.

How does KPO differ from BPO?

Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) are both forms of outsourcing, but they differ in terms of the nature of the processes outsourced and the level of expertise required.

BPO typically involves outsourcing non-core, routine, and repetitive tasks or processes that are standardized and well-defined.

KPO, on the other hand, involves outsourcing complex, knowledge-based tasks that require specialized domain expertise, analytical skills, and critical thinking as well as all BPO services

When should an organization consider KPO?

When the required knowledge process involves expensive overhead costs, you can outsource to a company already investing in those resources. When your company does not have enough skilled workers to complete the knowledge process, you can outsource to experts without further burdening your in-house team.

Why should India be your KPO destination?

India has been a popular destination for Knowledge Process Outsourcing (KPO) for several reasons such as Skilled workforce, English proficiency, Technical proficiency and IT infrastructure, Cost effective services, Educational infrastructure, Time zone advantage and experience in outsourcing.

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